Payment Policy

At Ava & Mason London, we are committed to providing a secure and seamless payment experience for all customers.

This Payment Policy outlines the payment methods we accept, how payments are processed, and how refunds are handled.

1. Accepted Payment Methods

We currently accept the following secure payment methods:

  • Credit Card (Visa & Mastercard)
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment options may vary depending on your country, device, or browser settings.

All payments must be completed successfully before an order can be processed and shipped.

2. Secure Payments

Your security is extremely important to us.

All transactions on the Ava & Mason London website are processed through secure SSL-encrypted payment gateways to ensure your personal and payment information remains protected.

We do not store or have access to your full payment details.

3. Payment Processing

Orders are only processed after payment has been successfully authorized and confirmed.

If a payment is declined or flagged for security reasons:

  • The order may be delayed or canceled
  • Additional verification may be required
  • We reserve the right to refuse suspicious transactions

Customers are responsible for ensuring that all billing information is accurate and up to date.

4. Refunds

If you are eligible for a refund under our Return & Refund Policy, the refund will be issued to the original payment method used during checkout.

Please note:

  • Refunds are typically processed within 14 business days after the returned item has been received and approved
  • Processing times may vary depending on your bank or payment provider

Shipping costs are generally non-refundable unless otherwise required by law.

5. Fraud Prevention

To maintain a safe shopping environment, we actively monitor orders for fraudulent activity.

We reserve the right to:

  • Cancel suspicious orders
  • Request additional verification
  • Refuse transactions that appear unauthorized or high-risk

These measures are in place to protect both our customers and our business.

6. Contact Information

For any questions regarding payments or billing, please contact us:

Ava & Mason London
Email: support@avamasonlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)