Shipping & Delivery Policy

At Ava & Mason London, we are committed to delivering your order safely, efficiently, and with the highest level of care. Below you will find important information regarding our shipping and delivery process.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow your shipment at any time.

Please note:

  • Orders are not processed on weekends or public holidays
  • During busy periods, processing times may be slightly extended

2. Estimated Delivery Time

The estimated delivery time is typically between 3–7 business days, depending on your location and local carrier services.

While we always strive for timely delivery, delays may occasionally occur due to:

  • Customs inspections
  • High seasonal demand
  • Carrier disruptions
  • Weather conditions or unforeseen logistical issues

Delivery times are estimates and cannot be guaranteed.

3. Shipping Origin & Fulfillment

To provide a carefully curated selection of products at competitive prices, orders may be shipped directly from our international fulfillment partners and suppliers.

As a result:

  • Packages may arrive in separate shipments
  • International customs procedures may apply depending on your country

By placing an order, the customer acknowledges and accepts this fulfillment process.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country
  • Package weight
  • Selected shipping method

Any applicable shipping fees will always be clearly displayed before completing your purchase.

5. Customs, Duties & Taxes

Depending on your location, customs fees, import duties, or local taxes may apply.

These charges are determined by your local customs authority and are the responsibility of the customer where applicable.

Ava & Mason London is not responsible for delays caused by customs procedures.

6. Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please note:

  • If tracking information confirms successful delivery, responsibility for the package transfers to the customer
  • Incorrect or incomplete addresses may result in delays or lost shipments
  • Address corrections must be requested within 24 hours of placing the order

We cannot guarantee changes once an order has entered processing.

7. Lost or Delayed Shipments

If your package appears delayed or lost, please contact our support team and we will gladly assist you in investigating the shipment with the carrier.

However, Ava & Mason London cannot be held responsible for delays caused by:

  • Customs clearance
  • Carrier issues
  • Weather disruptions
  • Incorrect customer information

8. Contact Information

For any questions regarding shipping or delivery, please contact us:

Ava & Mason London
Email: support@avamasonlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)