Privacy Policy

At Ava & Mason London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or interact with our website, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Website activity and browsing behavior

We only collect information that is necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and delivering your orders
  • Providing customer support and assistance
  • Sending order confirmations and important updates
  • Improving our website, products, and services
  • Preventing fraud and ensuring website security
  • Personalizing your shopping experience

We always handle your data responsibly and in accordance with applicable privacy laws.

3. Sharing Information With Third Parties

We only share your information with trusted third parties when necessary to operate our business and fulfill our services, including:

  • Payment providers
  • Shipping and logistics partners
  • Website and marketing service providers

Your information will never be sold to third parties.

We may also disclose information if required by law or to protect our legal rights.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Once your information is no longer needed, it will be securely deleted or anonymized.

5. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

Cookies may be used for:

  • Website performance and functionality
  • Analytics and statistics
  • Personalized content and marketing

You can manage or disable cookies through your browser settings at any time.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain data processing activities
  • Request data portability where applicable

If you would like to exercise any of these rights, please contact us using the details below.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

All transactions are processed through secure and encrypted payment systems.

8. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Ava & Mason London
Email: support@avamasonlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)