Terms & Conditions
These Terms & Conditions apply to all purchases and use of the website operated by Ava & Mason London.
By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, agreements, and services provided through the Ava & Mason London website.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.
2. Product Information
We make every effort to display our products, descriptions, and pricing information as accurately as possible.
However:
- Minor variations in color, appearance, or packaging may occur
- Typographical errors or inaccuracies may occasionally happen
- Product images are for illustrative purposes only
Ava & Mason London reserves the right to correct errors or update information at any time without prior notice.
3. Orders & Payments
All orders are subject to availability and acceptance.
Orders will only be processed after full payment has been successfully received.
We offer multiple secure payment methods, which may vary depending on your country or region. Customers are responsible for selecting an available payment method during checkout.
If fraud or unauthorized activity is suspected, we reserve the right to cancel or refuse orders.
4. Processing & Shipping
We work with international fulfillment partners to provide carefully selected products worldwide.
Estimated Processing Time
- 1–3 business days
Estimated Shipping Time
- 3–7 business days depending on destination and carrier availability
Please note:
- Delivery times are estimates and not guaranteed
- Delays caused by customs, carriers, holidays, or external circumstances may occur
- Orders may be shipped directly from our international suppliers or fulfillment centers
Customers are responsible for providing accurate shipping information.
5. Returns & Cancellations
Please refer to our separate Return & Refund Policy for detailed information regarding:
- Returns
- Refunds
- Exchanges
- Order cancellations
Once an order has been processed, cancellation may no longer be possible.
6. Liability
Ava & Mason London is not liable for:
- Delays caused by shipping carriers or customs
- Incorrect addresses provided by customers
- Lost or stolen packages confirmed as delivered by tracking information
- Indirect damages resulting from the use of our products or website
Customers are responsible for checking all order details before completing their purchase.
7. Intellectual Property
All content on this website, including but not limited to:
- Texts
- Product descriptions
- Logos
- Images
- Branding
- Website design
is the intellectual property of Ava & Mason London and may not be copied, reproduced, or used without written permission.
8. Complaints & Customer Support
If you have a complaint or issue regarding your order, please contact our customer support team:
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes arising from these Terms shall be handled by the competent courts under applicable Dutch law.
10. Contact Information
Ava & Mason London
Email: support@avamasonlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)